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Patient Access Rep
$38k-48k (estimate)
Full Time 10 Months Ago
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ECU Health Phys Team Member is Hiring a Patient Access Rep Near Greenville, NC

ECU Health

About ECU Health North Hospital

ECU Health North Hospital is a Joint Commission-accredited, 204-bed acute bed facility serving Halifax, Northampton and Warren counties in the north-central region of North Carolina. Its service area also reaches into southern Virginia. With more than 600 team members, the hospital offers a broad range of medical and surgical services. It features a 24-hour emergency department and offers advanced diagnostics as well as specialty and primary care.

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Responsibilities

Register patients and or their representatives in a timely and efficient manner. Obtain demographic and insurance information for billing, compliance and release of information. Requires strong interpersonal skills and ability to interview patients in stressful situations. Patient registrations are performed in a high volume, fast-paced, dynamic environment.
Interpret and explain various forms to meet privacy and regulatory requirement. Obtain the appropriate signatures on all require documents.
Inform patients of clinic policies such as filing of insurance, consent to treatment, and other regulatory requirements.
Prepare electronic financial folders to include all information pertinent to billing i.e. pre-certifications documents, benefits information, insurance card copies and signed registration documents.
Operate office machines; correct minor equipment failures of office machines and contact vendors when necessary to fix major equipment failures.
Review physician orders for coding and routing purposes.
Provide insurance benefits interpretation and counseling based on the information provided either via the electronic eligibility function or the manual process. Coverage is explained to the patient to include notification of any deductibles or co-pays. Payments are received after services are rendered. The pre-certification process is explained and information is verified with the patient and or representative.
Maintain medical terminology skills and knowledge of third party payer regulations.
Maintain skill set through daily use of appropriate medical terminology and application of regulations. Knowledge also supported by updates posted in regulatory bulletins and insurance contracts.
Monitor registrations for completeness and accuracy.
Maintain and submit daily registration activity logs.
Monitor forms for appropriate signatures and completeness.
Greet patients in a professional manner to determine service needs.
Direct patients to the appropriate service areas.
Cross train to perform other duties within Patient Access Services.
Maintain productivity reports.
Participate in special projects.
Coding and billing.
Enters charges from coded encounter forms/charge sheets into A/R system in a timely manner.
  • Enter patient demographics into computer system.
  • Enter appropriate charge in computer system.
  • Maintains EPIC software workques (charge entry, claim edit, patient account) at reasonable levels.
Responsible for the timely and accurate entry of grant fund information into the designated database for tracking and reporting purposes.
  • Coordinate with inpatient unit to obtain and enter appropriate charge in designated database.

Minimum Requirements

Requirements

  • High School or equivalent (GED) or higher is required.
  • 2 years Customer Service is required
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
  • Basic computer skills

Preferred Requirements

  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Other Information

Shift:

  • Monday through Friday 8 am - 5 pm

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: dmetrius.dew@ecuhealth.org

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

07/26/2023

EXPIRATION DATE

06/07/2024

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The job skills required for Patient Access Rep include Customer Service, Billing, Health Care, Patient Care, Patient Registration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Access Rep positions, which can be used as a reference in future career path planning. As a Patient Access Rep, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Rep. You can explore the career advancement for a Patient Access Rep below and select your interested title to get hiring information.

If you are interested in becoming a Patient Access Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Rep job description and responsibilities

Referring patients to outside agencies when unable to meet their needs.

01/20/2022: Tucson, AZ

They may also liaise with patients and other hospital departments.

02/19/2022: Monterey, CA

Preparing paperwork and documentation for patient discharge and providing guidance for follow-ups after discharge.

02/04/2022: New York, NY

Greeting patients and their families when they arrive to the admissions center.

03/21/2022: Kansas City, MO

Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

04/09/2022: Albany, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Rep jobs

Learn about the career and establish goals.

04/11/2022: Minneapolis, MN

Gain Experience Through On-the-Job Training.

02/12/2022: El Paso, TX

Patient access representatives may pursue professional certification to showcase their skills and expertise such as the Certified Patient Care Technician (CPCT) credential.

03/04/2022: Paramus, NJ

Most employers require patient access representatives to hold at least a high school diploma or general education diploma (GED).

04/14/2022: Albany, NY

Employers often look for candidates with clerical experience because many of the essential job duties for patient access representatives require similar tasks to office and clerical administration.

03/16/2022: Chico, CA

Step 3: View the best colleges and universities for Patient Access Rep.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College